Municipalities / Front Line Staff

The public today has very high expectations of their municipalities. Our training helps you deliver a better, more professional service while enhancing the employee’s well being and productivity.
 
We have extensive experience teaching municipalities, and know intimately the balancing act you face between a demanding public and times of fiscal restraint. Front-line staff bear the brunt of the public’s frustration, with little or no training, often leading to burn out. Some of our courses taught are:
 
Tactical Communications used by hypnotists, psychologists and communication experts, teaching an effective system of how to professionally how to deal with difficult conversations.
 
De-escalation Training shows the student how to talk to a person who is extremely agitated and in a mental crisis. It relies on communication skills involving psychological hooks and calming techniques.
 
Proactive Threat Management is proven successful by professionals every day and teaches how to recognize trouble before it starts and how to avoid it when it does occur.
 
Self Defence to help people to escape from larger attackers, using approved techniques, good for the employee that works alone and in contentious situations.
 
Dealing with the Mentally Ill shows the student simple do’s and don’ts and successful strategies for dealing with those suffering from mental illness.
 
Cultural Intelligence helps the employee better navigate our ethnically diverse landscape, expanding their understanding of our cultures.
 
Road Rage/Driver Safety Training helps manage the dangers faced on our roads, where violent incidents are 5 times higher than pre-pandemic times.
 
Resiliency Training provides the employees with tools and techniques to navigate their daily activities with balance, enhancing their over all wellbeing and productivity.