Teaching Methods
Adults learn best in a relaxed and interactive environment as possible. Our training relies heavily on discussions, group participation, and scenarios, giving students the opportunity to apply the skills taught. This helps cement their knowledge and allows the student to tailor the techniques to suit their own personalities. This gives the student ownership of their training and will enable them to use these skills for the rest of their lives.
Tactical Communication and De-escalation Training
This training gives students proven techniques to successfully deal with an emotionally charged person or situation, with the goal being to gain their voluntary compliance. Some techniques are from hypnotists and other communication experts and rely on psychological hooks, keywords and phrases, timing, mirroring, subliminal rapport building, deflecting, redirecting and the proper mindset and more. Students learn when to draw the line in the sand, what to do if it is crossed, what is acceptable behaviour and what is not, and how to disengage professionally, etc.
The combination of Tactical Communication and De-escalation training gives the student a powerful arsenal of tools to use when dealing with conflict and difficult situations, regardless of ability or previous experience. This training meets the requirements of Bill 168 and approved Provincial government, customer service and HR guidelines. This training is used by professionals every day.