Flight Attendant Safety

As the face of an airline, Flight Attendants play a vital role in how customers view your organization and are one of the most important pieces in gaining and maintaining Customer Loyalty.  

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People have never had more options to choose from when selecting an airline. Customer surveys show that to most passengers, a Flight Attendant’s courtesy and professionalism tops their list of how they felt about their experience with your airline.  

The dynamics of dealing with the public in the confined space of an aircraft in flight are unique. Flight Attendants are responsible for ensuring the safety and well-being of passengers, and must also be adept at dealing with people who are often tired, stressed, afraid and more.  

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 Since the pandemic, unruly passenger incidents rose an estimated 47% globally, according to recent information released by the International Air Transport Association, and mirrored by Transport Canada and Stats Canada data.

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We work closely with the airline to develop a training program that best suits your specific needs and is withing industry guidelines and regulations. It can range from teaching communication skills to the use of restraints in an emergency.

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Techniques such as de-escalation and Tactical Communication Training, Proactive Threat Management (how to spot trouble before it starts, and what to do when it occurs), Scenarios and Role Playing are used to give the student the ability and confidence to handle virtually any incident with calmness and professionalism.